Our Response to Emergency Scenarios
Austral Group program managers are carefully selected based on their professional judgment, experience, and client service. Every team member is fully trained in accordance with the principles in our comprehensive Risk Management Guide. We constantly monitor all of our destinations and take careful preventive measures to avoid risks or accidents during our trips, but when unexpected situations arise, we are more than prepared to deal with them. See how we’ve handled emergencies or unexpected situations in the past with the examples below.
COVID-19 Outbreak while traveling
Medical Emergencies
Rapid Response Trip Planning
SOCIALUNREST
Massive Earthquake Strikes Chile
Volcanic Ash Cloud Disrupts Air Travel
PASSPORTEMERGENCY
Zika outbreak in Latin America
LEARN HOW WE PREPARE FOR YOUR TRIP
CLIENT TESTIMONIALS
“This past fall, Austral went above and beyond even their high standards. When the protests in Chile began in October, my school had to decide whether we should travel to Chile a month later. Our confidence in Austral led directly to our decision to proceed, and I am glad we did. While the situation on the ground was fluid and at times tense, Austral’s group of professionals kept us up to date. Austral made it possible for our students to learn from a difficult and challenging situation facing Chile. Austral’s team – many of whom I now consider lifelong friends – makes it far easier for me to focus on crafting an academic experience my students will learn from and remember. I recommend them wholeheartedly.”
Jonathan Sims, PhDA Associate Professor of Strategic Management, Babson College
“Thanks again Juan for your always first-rate delivery, professionalism, and fun and engaging personality. It’s always a pleasure working with you. Thanks Katie too!!! I was also pleased to keep my unending connection with Austral in such a difficult time. Neither Zika, nor earthquakes, nor political unrest, nor recessions, … nor Corona … stopped it!”
Andy Naranjo, Chair, Finance, Insurance, and Real Estate Department Warrington College of Business, University of Florida
“Perhaps most impressive is Austral’s ability to respond quickly and professionally to the unexpected occurrences ranging from student flight delays, a minor injury to an over-exuberant student, early departures, etc. When we were promised 24/7 access to the Austral staff we were skeptical. However, they delivered on that promise.”
Robert V. Sicina, Professor at American University Babson College
